New York City, New York
I have lived in NY my whole life and had family visiting from Europe. This trip/tour was amazing! First the lines were shorter than the Circle Line to claim our tickets and then we received priority boarding to make our 9/11 time slot - loved it! Each staff member was very helpful. The taxis were on time and easily located around the city. The tour was informational with terrific views of the Manhattan and the Statue of Liberty. One warning (and the ticket agent did tell us in advance), getting back onto the last stop in Brooklyn was a little bit of a wait and often full. We chose to walk the Bridge and have some ice cream then board the last stop to head back to our car - we needed to wait on the line for over 45 minutes to get a spot for the return trip around 5pm (the other stops were almost immediate boarding). Otherwise, I would absolutely recommend this mode of transport for visiting the southern tier of NYC.
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