San Francisco, California
I booked this as a surprise for my husband's 50. Having been on many tours from different companies, I found this company to lack clear instructions for directions, parking and where to go. We we arrived in Napa at the wine train company we sat around for almost an hour before boarding the train.
We were encouraged to roam the train while on board but coming back to our seats our meal had been cleared and we hadn't even finished our lunch. They had a second seating to set up for. Dessert was then given in another car. I would have liked to linger over our meal and expensive wine. The food was good and staff friendly.
It was unclear whether you got off the train and I was under the impression there was wine tasting. There was, but you had to pay to taste! The train turns around so you never get off.
We returned to Napa and had about an hour and half to roam the town and returned to get our shuttle back on the designated time but it hadn't arrived. We again sat around for over an hour and ended up late to the ferry back to San Francisco and waited another 45 minutes for the next ferry. I had booked another tour that evening having been informed clearly when I booked that yes, I would be back in time to do so. We were so late getting back I was really disappointed in the lack of info, scheduling and lack of accountability with this tour company. They sort of hand you off to everyone else and take your money.
Not impressed with Viator! I won't book a tour with them again. Thankfully the second tour company had a direct number where I could let them know we were going to miss it and they gave us a gift certificate to return at another date but there was no one to contact with Viator. Book a tour if you want something like this directly and save the hassle with a go between absent middle man.
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