the Qs for normal entry to the tower were tremendous we found the staff very helpful and knowledgeable about the tower told us a few thing dos and don'ts etc. and as our ticket said no Qs that's exactly what we didn't have to do Q!!!!! would recommend this to every one its so quick and easy just get there at stated time and within 15/20 mins your at the top of the tower looking at the amazing views (wouldn't recommend the food there though it was awful)
the staff in the kiosk's were very helpful in exchanging our vouchers for tickets and told us times of boats and info on them. the boat staff very smart and helpful both days we used this service
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