I was a little hesitant about booking this tour after reading all of the reviews but I am so happy that I did! Everything went perfectly! I think Viator was aware of past complaints and did a very good job of tending to the customer's needs. We found the staff at CityRama very helpful and organized. We got to the train station with plenty of time to spare before boarding the Eurostar to London. Once we got off the train, there was a representative there to meet us and he walked us to the bus stop. It truly was that simple! I had done a lot of research prior and reading customer reviews proved to be very helpful. I knew the bus from St. Pancras was only the 'black line' so it was a connector bus. We rode this line to Marble Arch where we then switched to the yellow line which provided live commentary. The Original Bus Tour was great and the included ticket for the Thames River Tour was also an added bonus. I would highly recommend this tour!
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