Denise L

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Denise L

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Sep262014

Tour/Activity

Private Departure Transfer: Hotel to Rome Fiumicino Airport

Rome, Italy

My Rating
5 star rating: Highly Recommended

My Review

Arrived slightly early to collect us from our hotel and made good time to the airport. Driver was very presentable and polite. Excellent service which I would use again.

Sep232014

Tour/Activity

Skip the Line: Vatican Museums Small-Group Tour including Sistine Chapel and St Peter's Basilica

Rome, Italy

My Rating
4 star rating: Recommended

My Review

Tiring but good. Very happy to hear that photographs were allowed in most areas, although in some, flash was not allowed which is understandable. Wonderful sights. Guide was quite good.

Sep222014

Tour/Activity

Pompeii Day Trip from Rome

Rome, Italy

My Rating
5 star rating: Highly Recommended

My Review

Roberto and Massimo (guides for our two groups) were excellent - very funny but really knew their stuff. Our guide at Pompeii (Enrico) was fantastic and didn't keep us hanging about for too long in any area. Went to great lengths to try to keep us in the shade as much as possible. Made the tour so interesting and combined facts with humour.

Sep212014

Tour/Activity

Skip the Line: Ancient Rome and Colosseum Half-Day Walking Tour

Rome, Italy

My Rating
3 star rating: Worth doing

My Review

Our original tour was cancelled a week before it was due to take place so this was a substitute. The tour guide was a lovely lady but although the facts were interesting we were kept far too long in any one area and facts were repeated several times. Lots of people appeared to be in some discomfort and were stretching and bending legs as it was uncomfortable to stand on the spot for so long. Before entering the Colosseum we were given a fairly long talk for background information but it was very hot and we were standing on hard packed earth - when the wind blew so did the dust!

Sep192014

Tour/Activity

Private Arrival Transfer: Rome Fiumicino Airport to Hotel

Rome, Italy

My Rating
5 star rating: Highly Recommended

My Review

Excellent. Our flight was slightly late but our driver was waiting at arrivals with my name on a placard. Very smooth ride to hotel in a comfortable people carrier.

Jun122014

Tour/Activity

Shared Departure Transfer: Hotel to New York City Airports

New York City, New York

My Rating
3 star rating: Worth doing

My Review

Picked up on time but it took a long long time to get to the airport because of traffic jams and pick-ups at other hotels. The driver did his best to find alternative routes to try to avoid some of the delays. Not a particularly comfortable journey.

Jun092014

Tour/Activity

Niagara Falls Day Trip from New York by Air

New York City, New York

My Rating
4 star rating: Recommended

My Review

The tour itself and our guide was absolutely fantastic. However, travel arrangements were extremely poorly organised. Our concierge spent more than 10 minutes on the phone to find out our pick-up point and time. First of all we were told to wait at our hotel garage then it was changed to the Lexington Avenue entrance for collection at 4.40 am. At 3.40 am I received a call in my room to say that the driver was waiting for us. Asked for 10 minutes to get there and when we did, there was no-one at the specified entrance. Ran to the Park Avenue side of the hotel - no-one there either. I was told 'she' was round the side of the hotel looking for us (she wasn't). The doorman just spotted her in time around a different side. Two passengers told us that she was just about to leave without us but they saw us just in time. Return trip - flight supposed to be 4.35 pm from Buffalo to New York. Delayed until 6.00 pm then 6.58 pm due to heavy air traffic around New York. Most people decided to eat as we would arrive back too late. Finished our meal (we were right opposite the gate in an open sided pub type restaurant, just a few yards away), then sat for a further hour at our gate which was still showing our delayed flight. Eventually the departure board was changed to Boston. I asked what had happened to our flight and wad told that it had departed virtually on time after all!!! We were told that they looked for us. How did they know what we looked like? It was such a small area that I fail to see how we couldn't know they were calling us. We had to wait for the next flight which was also delayed by more than an hour and a half. When we arrived in New York it was midnight and the transport we had already paid for in the cost of the trip was obviously long gone so we had to pay a further $44 + tip to get back to our hotel. The only reason I have given a four star rating was because the tour itself was so good.

Jun052014

Tour/Activity

Shared Arrival Transfer: New York Airports to Hotel

New York City, New York

My Rating
3 star rating: Worth doing

My Review

Didn't have to wait long but took quite a while due to drop-offs at other hotels. Minibus was very crowded.

Jun052014

Tour/Activity

The New York Pass

New York City, New York

My Rating
5 star rating: Highly Recommended

My Review

Fantastic - could have used it for a lot more things but just didn't have the time!

Sep302013

Tour/Activity

Kyoto and Nara Day Trip from Kyoto including Nijo Castle

Kyoto, Japan

My Rating
4 star rating: Recommended

My Review

Nijo Castle was really interesting and well worth a visit, as was the Golden Pavilion which was really beautiful. I would not want to visit the Imperial Palace again. The tour group had to split into four lines and had to wait in the hot sun until we were told we could go inside the grounds. Not that much to see and there was a female security officer keeping within a short distance of us at all times.

Sep292013

Tour/Activity

Half Day Small-Group Kyoto Cultural Tour

Kyoto, Japan

My Rating
5 star rating: Highly Recommended

My Review

Just four of us in the group. Kaz was an excellent tour guide - very informative and intresting, a really nice young man. Willing to linger where we wanted to linger and move on when we wanted to. Lots of information that you wouldn't find in a guide book.

Sep282013

Tour/Activity

Arashiyama and Sagano Morning Walking Tour

Kyoto, Japan

My Rating
5 star rating: Highly Recommended

My Review

One of my favourite tours. Good tour guide and beautiful scenery.

Sep262013

Tour/Activity

Shared Departure Transfer: Hotel to Narita International Airport

Tokyo, Japan

My Rating
5 star rating: Highly Recommended

My Review

The car was waiting for us when we checked out of our hotel. Very clean car and very smooth ride. Very pleasant helpful driver.

Sep242013

Tour/Activity

Mt Fuji, Lake Ashi and Bullet Train Day Trip from Tokyo

Tokyo, Japan

My Rating
5 star rating: Highly Recommended

My Review

Lovely tour but only managed to see Mt. Fuji briefly due to weather conditions. The 5th station had really interesting shops and a wonderful atmosphere. Lake Ashi and Hakone National Park were beautiful and we enjoyed the cableway ride on Mt. Komagatake although there was dense fog at the top! We also enjoyed the shinkansen ride back to Tokyo.

Sep222013

Tour/Activity

Tokyo Morning Sightseeing Tour

Tokyo, Japan

My Rating
5 star rating: Highly Recommended

My Review

Truly amazing sights and much better than we expected. Good guide

Sep202013

Tour/Activity

Best of Edo Japan: Nikko National Park and Edo Wonderland Day Trip from Tokyo

Tokyo, Japan

My Rating
2 star rating: It was OK, but could have been better

My Review

Excellent guide and we enjoyed the first part of the tour to Nikko Toshugu shrine. However, Edo Wonderland did not live up to our expectations. Not many people about and did not see the geisha parade although we waited longer than stated. Had a bad fall in the ninja house which was like a funfair crazy house. Left early and caught the shuttle bus back to the railway station but had to wait almost 2 1/2 hours before we could catch a train as our tickets were for a specified departure time. I would recommend that anyone contemplating this tour would do better by visiting the museum department's recreation of the Edo period houses, etc.

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