The tour guides were fabulous, professional and knowledgeable. Very service oriented. Logistics in Turkey were very well done. The cave hotel in Cappadocia (MDC) was a highlight of the trip. The manager, Mustapha, was super accommodating, from opening the restaurant early for our departure to arranging a balloon ride, everything was taken care of in a prompt, efficient, and kind manner. The food at MDC was excellent and staff were top notch. 5 star service!
The only downsides are:
1) The 4-star Grand Onder Hotel in Kusadasi was not up to 4 star standards. Buffet was not good, rooms worn down, maintenance sketchy, and swimming pool questionable. There were lots of much nicer places in town.
2) We wanted a balloon tour of Cappadocia. This was not included and we need to arrange this on our own.
3) Viatour was supposed to get us back to Istanbul. They couldn't find a connection to get us to the airport in time for our next flight. We needed to book this on our own and found a corresponding flight quite easily on the web. Not the full service one would expect for a tour of this price point.
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