Cwgarris

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Cwgarris

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Aug082013

Tour/Activity

Grand Cayman Shore Excursion: Semi-Submarine and Fish Feeding Show

George Town, Grand Cayman

My Rating
4 star rating: Recommended

My Review

This tour was a lot of fun and very interesting. The guide was friendly, knowledgeable, and funny. No regrets about this tour. I am giving this four stars based on our experience with the local tour company (Atlantis Submarines) and not our experience with Viator in general. The local company for this excursion is Atlantis Submarines. I suggest you book directly with them or through your cruise line for this or any other excursion.

The rest of this review has to do specifically with Viator and, again, is no way a negative reflectoin of our experience with Atlantis Submarines. Simply put, I would not use Viator to book my excursions in the future. We were on a 7 day cruise which had 4 ports of call. Viator offered excursions for 3 of those ports and since their prices were lower, we decided to use them instead of booking through the cruise line. Unfortunately, 2 of the 3 excursions we booked ended up being cancelled by the local tour operators. One cancelled because they did not have enough people sign up for that tour and the other cancelled because of technical difficulties with the equipment used for the excursion.

We did get our refund from Viator for the cancelled excursions without hassle, but the problem is that we did not find out about the cancellation until we showed up for the excursion. In one case, we had to borrow a cell phone to call the local operator. Only after several attempts to contact them by phone did we finally learn the tour was cancelled. This left us scrambling at the last minute to book an excursion through the cruise line. There is no point in saving a few extra dollars if you risk having your excursion cancelled regardless of the reason. Had we booked through our cruise line, at least we would have found out sooner and had more options for alternate excursions. When on a cruise, you don't have the luxury of coming back later to try again so the local tour operator must be reliable.

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