We had a wonderful experience. When we got to Venice it was very easy to find where we had to go for the transfer, we just waited like 15 minutes for others travelers that were also going to others hotels, the driver dropped us at the closest water stop for our hotel and gave us instructions on how to get to the hotel. They also a provided us with a map marked on how to get to the hotel from the stop. We didn't have any problems. I highly recommend Viator.
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