The worst experience on any vacation I have ever taken. This was the return part of our vacation. The first part was even worse. The Pre- Paid Voucher that we printed out says we can hope on and off as we please from Colonge to Mainz bu the boat does not even go all the way to Mainz, it only goes as far as Linz. We had to get off at Remagen and take a train to Mainz which cost me an additional 55 euro.
On your web site and the Voucher I printed out it it says there are two boats leaving from Mainz to Colonge. One at 8:45 and another at 9:45. What it fails to tell you is that if you do not catch the 8:45 boat the 9:45 boat only goes to Boppard so either you have to stay in Boppard or take a train to Colonge or further up the river to try and catch one of the other boats which is what we did. Your website needs to be clear with costumers about what they are getting. We are not the only ones that had this issue. There were about 12 other passengers that had this problem. This trip cost me way to much for all the headaches I had to deal with. It was supposed to be a pleasant experience. Far from it.
Some content licensed under a Creative Commons Attribution 3.0 License.
© 1997–2014 Viator, Inc. 330251b All rights reserved. Viator is a registered trademark of Viator, Inc.
is a Service Mark of Viator, Inc. Travel with an Insider is a Service Mark of Viator, Inc.
Use of this website constitutes acceptance of Viator's Terms & Conditions.