The company contacted our hotel the day before our departure with details of our pick-up time.
There had been a mistake made with our requested early pick-up time but this was quickly sorted out between our hotel concierge and Viator.
The gentleman for Viator took personal responsibilty for the error even though he had not made the mistake himself. Therefore we were pick up on time at our hotel and transfered to the airport in a very nice luxury vehicle and not the van we had booked originally. This was a very nice gesture from Viator.
The driver was really a great guy and chatted to us the whole trip about the local scenery and points of interest on the trip to the airport.
Very efficient and organised pick-up at the airport. The lady co-ordinating our driver and vehicle had all the documents sorted and was helpful in escorting us to our van. The van was very nice and the driver was helpful with our bags.
We felt well cared for and secure at all times.
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