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Janet L

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Janet L

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Sep112013

Tour/Activity

Elorrio, Oinati and Arantzazu

Bilbao, Spain

My Rating
1 star rating: I do not recommend this

My Review

I wanted to give No Stars but the system would not allow it! I was extremely disappointed with this trip and the customer service. The transport was just a regular van which meant the guide had to turn around to talk to us and the road noise made it hard to hear. Not that it mattered as the guide's English was almost impossible to understand. The transport was late arriving and the whole trip was rushed. We were given FIVE minutes to buy and drink a coffee! We felt that driver and guide had to be back in Bilbao for another appointment in the afternoon. It is a shame as the places we visited looked interesting, but we had no time to see them. Very poor value for money . Not recommended.

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