We were very excited to take this tour. On our designated day and time provided, we got up super early to take the train to Siena where our tour was booked. We went to the location provided and waited. After a half hour we had to ask strangers to use their cell phones to call. We were instructed we were in the right place and someone would be collecting us. Needless to say, after several more phone calls, and 2 1/2 hours of our day wasted, the tour had left Siena at 7 a.m. and not 7:40 as instructed. Not only that, the location instructions we were provided were for leaving from Florence, not Siena. Our day was pretty much shot to hell because of it. The gal we spoke to pretty much said that it was our fault we were at the wrong place and were we just out of luck.
Later on, we made one last call to them. We were then told that they would accept responsibility for the mix up and they would rebook us. Fortunately we were in Tuscany for a few more days and were able to accept their rebooking.
Once we actually got on the bus, we had a good time. Elio was a fantastic guide, and there was only the three of us on the trip. We did enjoy it, and would recommend it. There was interesting information provided. The balsamic aspect was amazing. I would just recommend that call the day before to make sure THEY have given the correct information on where to meet.
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