The groups were way to large, spent hours waiting around for other people that could not respect starting times. We were not given train tickets [part of the package], and our experience at the Florence train station was terrible. The driver that dropped us off the the station knew nothing, and our "voucher" meant nothing to anyone there. We actually had to get on the train without a ticket. After many phone calls to Viator [note, my cost], we got a "ticket number" over the phone and it was accepted by the train ticket collector.
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