Istanbul -The car was one hour late arriving. Previously a guide had turned up and wanted us to join a group tour. We refused and waited. One hour later our car turned up but no guide. We picked him up en route. The rest of the tour was O.K., though we were late arriving at the Blue Mosque. but the guide managed to gain us entry. The guide was good. We felt that the lateness of the start of the tour was inexcusable and we also missed some time. Following our experience in Lisbon and Malta I could not recommend Viators.
I wish to make comment about our experience in Lisbon and Malta. The hop on hop off bus in Lisbon did not materialize at the designated stops. In Malta, the driver/guide was unhelpful, the audio commentary didn't work and the windows of the bus were very dirty and we couldn't see out..
We spent a lot of money with Viators for poor service. I request some recompense.
The bus did not turn up at the designated stops.
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