New York City, New York
Everone gets sent to the Ground transportation desk, whether you have a voucher or not. You are allocated a vehicle and pay the driver or give him a voucher. So I don't see the point in going to the extra time and expense of getting a voucher.
Fort Lauderdale, Florida
Just terrible. I don't even want to rate this as one star. The driver/guide said imediately that there was very little to see in FL. He drove around a couple of beachfront avenues, through a few suburbs and within 2 hours we had been picked up at the port, seen the "sights" and dropped off at the airport. I can't believe Viator endorse this rip off!
Had trouble finding the driver as he chose to kept his list of passengers on his phone, not on a board or tablet like other drivers. He initially claimed we weren't on his list so we had to find a phone and ring up the provider. No one answered the phone. Eventually other passemngers found us.
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