I've taken Hop-on Hop-off in other cities including London and Madrid. Unfortunately this Berlin tour was not up to par with those experiences. First off there was a bit of confusion regarding just what bus I had booked. There are numerous companies with buses traveling around Berlin, but none of them were called Viator. I showed up at the noted bus stop near Alexderplatz, with a UPC code on my iPad, since the Viator site indicated that was satisfactory proof of purchase. Several bus drivers at the location struggled to ask me in English "where was my printed pass?" We'll - I'm on vacation, so I didn't exactly have a printer with me.
One driver on the City Pass bus evenly printed a ticket for me with a scribbled note. I am still wondering who is Viator? Just a website that takes your money? Additionally the quality of the audio content on the bus was not truly informative to the same extent the buses I'd taken in the other cities had been. For a great deal of the trip, you are just listening to instrumental music.
Lastly, I had a bad experience at the end of the day. I hopped on the bus at 5:30 PM, after touring a huge museum all afternoon. Much to my surprise the driver let everyone off at stop 8, which he claimed was the final stop of the day. I needed to get back to Alexamderplatz to get my connection. The driver flippantly directed me how to walk back to Alexanderplatz. Exhausted after a full day, i walked and walked and finally found my way. Later that night I checked - the distance from stop 8 back to Alexanderplatz was 1.6 miles. In all, in was disappointed with the quality of this bus and wish that I had selected another co. for touring Berlin.
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