We took this trip in October 2013 through Polynesian Adventures. It all ran smoothly and our driver Dennis was helpful and informative although a little dry with his humour. Our compliments to the Hawaiian people, it was our experience that they all tried very hard to make a good impression, they are very patient, courteous and friendly. Would recommend doing this trip as to see the volcanoes, lava rock, waterfall, black sand beach and lava was a unique, informative and rewarding experience. Mind you the coffee wasn't great at Hilo and the lunch choices were simple, but its all part of the experience and overall we really enjoyed the day and were glad we went.
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