My guide "Guy" was very friendly. He seemed to know everything that needed to be known, but didn't overwhelm us tourists with too much information unless we asked for it.
I would suggest providing a taller van that folks can stand up in. It was difficult for the older members of the tour to climb in and out of their seats.
Also, due to the US government shutdown, the American cemetery was closed. While I understand that this is out of the hands of the tour company, I think it would have been good business to alert those guests who had already signed up for the tour as a courtesy.
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