We tried to get on the bus with our Viator voucher/ticket but were curtly told we need a TICKET!! Go to the Hop on Hop off bus to get a ticket and come back. A rude woman there yelled at us that we were late the bus is leaving. We had been in front of the Park Inn waiting for an hour to see a bus with the "Potsdam" sign on it. It should clearly be stipulated on the voucher to the effect: THIS IS NOT A TICKET, FIND THE TICKET PLACE AND TURN IN YOUR VOUCHER. Then, when we arrived in Potsdam we all were dropped off at the Sanssoucci Park and Palaces and on a sheet of paper in many languages were told the bus would be back in 2 1/2 hours. We didn't know that we could taxi or walk to the Cecilienhof Palace and be picked up there as an option so we walked around the park afraid we would miss the bus. The last hour we tried to have something to drink in the restaurant there, but it closed at 3 p.m. All in all a waste of time where it would have been much more enjoyable to walk around the village for a time. We suggest better written information be provided as we realize the driver of the bus is not a tour guide. The audio English dialogue enroute to Potsdam was very informative.
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