Gayle M

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Gayle M

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Oct252013

Tour/Activity

San Antonio Grand Sightseeing Tour

San Antonio, Texas

My Rating
3 star rating: Worth doing

My Review

The actual tour and driver were wonderful; however, the whole experience was poor due to the extremely poor organization by the tour operator. They picked us up at our hotel on time and drove us to their tour office where they told us to get our tickets. This involved standing in line for over an hour even though we had bought our tickets online and had our receipt. The office wasn't even open when we arrived. Then after standing in line for 45 minutes, another bus driver told HIS group to come to the front of the line and we had to wait for his entire group to get their tickets! Everybody in our group was very unhappy when we finally got to our bus. We had our receipt where we had already paid for our tickets. Why did we have to stand in line for an hour to exchange on piece of paper for another and hand it to the bus driver? Why was this other group more important than us and entitled to jump to the front of the line?

Oct232013

Tour/Activity

San Antonio Hop-On Hop-Off City Tour

San Antonio, Texas

My Rating
3 star rating: Worth doing

My Review

Tour is a recorded narration. It would be much better if it was live. Some of the drivers were friendly. One even gave a live talk. One driver didn't even speak to anybody when we got on the bus. Service was very hit or miss. I don't think the owner of this company much cares about the experiences of his guests once he gets their money. I have been on much better Hop on Hop Off buses in other cities.

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