The tour was outstanding. Roberto was our guide and he took such good care of us and he is so knowledgable about the area. The private entrance really helped. Food was good, but drinks (even water) at the lunch are extra. The planaterium part was nice, but I wouldn't pay extra for it. Instead, return back to the site and use the time to go to the buildings you didn't see or hike to the cenote. btw, it was really hot, but Roberto kept us in the shade. And the tour provided umbrellas and water so that could keep out of direct sun. The tour included airport transportation which was handled flawlessly. I am so impressed with everything. The only flaw...instructions said to call 48 hrs ahead of time (to a 1-877 number) to confirm pickup time. Was still in the US at that time. When I placed the call, they wouldn't confirm and said I had to be in Mexico. However, you can't call 1-877 from Mexico. This number is to the local tour group. I had to call the Viator number and they call the local company and confirmed for me. Please either confirm when I call, or provide a local number to confirm once on site. The airport pickup provided a local number and that was easy to handle.
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