San Francisco, California
I believe we were booked on the wrong tour. We were told our tour started at 1pm and to be ready for pick up at our hotel between 12pm and 1pm. We were finally picked up at 2:30pm. We had to contact the local tour company multiple times while we waited and were told several reasons for why the driver was running late. When we were finally picked up, the others on the tour seemed to know the tour started at 3pm, not at 1pm (note - we were told 1pm). We wanted the 1pm tour, not the 3pm tour. The actual tour was nice and we got to visit and see several sites we have not been to before while in San Francisco. However, due to the tour starting later, as we drove past several of sites we were not able to see them due to it being dark outside. It got almost comical as our guide described what we should be seeing but could not. A huge disappointment was when we stopped at the Cliff House. It was dusk and foggy. We could hear the water hitting the rocks but could not see the ocean. If we had arrived at this site earlier we might have had a site to see. Also, due to the tour starting two hours later than we thought we missed our dinner plans for that evening. That was very disappointing. The tour guide was very knowledgeable and kind. We enjoyed spending time with him. I believe in the future I will book my tours directly through the local company rather than using a 3rd party company like Viator.
Loved this tour!
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