I went in December which is low season, so I had a guide and vehicle all to myself. My guide Coralin was excellent and knowledgeable. She spoke English well. Being able to see all three sites for such a low rate was great. You will not be able to find a cheaper package than this. I really enjoyed it and would recommend this tour. The Jade and Silk factory was also a nice experience to see the process. My guide also took me to Dr Tea where I got to taste test lots of tea and learn about the different purposes for each type of Chinese tea. I was glad to go and to be able to buy some tea which I love.
The driver was at the airport with a sign waiting for me. He did not speak English but it was fine because he knew where to take me and he had a paper with my pick up time for when I was leaving. He also communicated with the front desk at hotel to ensure I understood. The driver who picked me up to return to the airport told the company he was there at 1:30pm but my pick up time was at 2pm so he was early but then left because I came downstairs at 1:45pm and waited till 2:15pm when I finally called the local company. They called the driver who then arrived quickly to take me to the airport. Not sure where he was or why he left instead of waiting but there was some confusion with his time. Other than this, all was well. I got back and forth to the airport with no problem and within enough time. The local company was helpful and spoke English well. They quickly resolved the issue., I would recommend this pre-pay package because when I arrived it took us over 2 hours to get to the hotel due to rush hour traffic. If I had taken a taxi, I would have had to pay a lot of money. So this was a blessing to not have to pay any more money. The rate was excellent. I did not have to deal with any taxi driver issues, so I highly recommend. I only gave it a 4 rating because of the lateness of the second driver.
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