A truly wonderful experience!
I was initially a little cautious about using Viator and an unknown tour operator in Jordan but our tour and all the arrangements for it went as smoothly and efficiently as anyone could wish for. Viator were responsive and very proactive in sending out our vouchers and making sure we had downloaded them before we travelled. The local tour company were great and kept in touch with us regarding our flights, the unseasonal snowy weather and our itinerary. And our driver and guide, Basel, was amazing. A true gentleman, he guided us through the ups and downs of travel in an unknown country with grace and kindness, keeping us safe while allowing us to discover the amazing sights of Jordan at our own pace.
We chose the four star accommodation option for our tour and, as other reviewers had noted, it was probably closer to two or three star. But in a country where resources are scarce and nothing is wasted, what is wrong with an old towel so long as it is clean? Hotel staff everywhere did their very best to meet our requests. And it was great having breakfasts and dinners included at our hotels - after a day of climbing around Petra the prospect of having to go out and find dinner would have been rather daunting!
In hindsight, I think we should have made contact with the local tour operator earlier and discussed options for staying a night at the Dead Sea rather than coming back to Amman, and also to find out about other optional tours in our spare time. Trying to make decisions on the spot about a side trip to Jarash was a little tricky...but in the end was SO well worth doing.So if you have other ideas, don't hesitate to contact Zaid directly.
All in all, highly recommended. So many amazing things to see and do in Jordan...and this tour picks the best of them for you. We will certainly use Viator again.
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