4* (Not 5*!!) because the error concerning the annouced big car (in order to receive 4 big luggages during the day visite) with driver (in order to ensure their security during the visit) + guide. This is the configuration annouced by the agency in a previous mail. The guide (even with his small and obsolete car) - Luis Eduardo Suarez - was excelent and you should congratulate him and his performance should be rated as 5*. Globally it's a very nice experience.
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