Jessica S

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Jessica S

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Jan202014

Tour/Activity

Los Angeles Departure Transfer: from Los Angeles Hotels

Los Angeles, California

My Rating
1 star rating: I do not recommend this

My Review

The Shuttle company had very poor customer service and unlike the information given that said trip would take 45-60minutes the trip to my hotel took 2 hours and i was with the same company on the way back to the airport and the trip was just under 2 hours as well. No information given when waiting for the shuttle at the airport about which shuttle or how long it may be until the shuttle arrived and you were hurriedly shoved onto it.

Jan112014

Tour/Activity

Las Vegas Airport Roundtrip Transfer

Las Vegas, Nevada

My Rating
3 star rating: Worth doing

My Review

On arrival had to wait in the shuttle for 30minutes before driver decided he had enough passengers even though he had been told at least 3 times by the booking staff to take the passengers already on the bus. He then dropped me in the middle of the road (literally) out the back of my hotel and was rude when asked where I needed to walk to.
The opposite happened on the way to the airport with the driver going out of his way to be of assistance and making the ride to the airport enjoyable for all passengers.

Jan052014

Tour/Activity

Orlando Airport Roundtrip Shared Transfer

Orlando, Florida

My Rating
5 star rating: Highly Recommended

My Review

Very polite staff and quick, friendly shuttle rides.

Jan032014

Tour/Activity

Palm Springs and Outlet Shopping Day Trip from Los Angeles

Los Angeles, California

My Rating
5 star rating: Highly Recommended

My Review

This was a great tour with a lot of different activities packed into the one day. I was surprised that they ran the tour even though i was the only person on it that day. Was able to explore the different sites at my own pace and the tour guide was very knowledgeable about all the tour locations as well as america as a whole and made the entire experience very enjoyable and helped me understand about the places we were visiting. would highly recommend this trip.

Jan012014

Tour/Activity

Go Los Angeles Card

Los Angeles, California

My Rating
3 star rating: Worth doing

My Review

I think that this card would be more valuable if you received the information about what you can do with it earlier. I only had 3 days in LA and i had the 2 day Go LA Card. I used all the Santa Monica experiences available with this card but wasted my first day because i was not able to preplan what i wanted to do. Worth getting if you have time to preplan your use of the card.

Dec312013

Tour/Activity

Los Angeles Arrival Transfer: to Los Angeles Hotels

Los Angeles, California

My Rating
1 star rating: I do not recommend this

My Review

Poor customer service and the trips took double the time than was suggested in the information.

Note from Viator
We're very sorry you had this experience. We will look into the suggested times on our product page and adjust accordingly. Traffic in Los Angeles is always a difficult thing to gauge but we will endeavor to have more accurate information available.

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