I went on two tours with this company. My tour to Masada and the Dead Sea was excellent. It was organized, plenty of breaks (clean bathrooms, snacks, etc.). The tour guide was great and this day tour was one of my favorite days in Jerusalem. I had plenty of time to look around, shop, and explore.
I also booked the Bethlehem tour as well. This one was not as organized. I was told an 8:30 a.m. pick-up and was finally picked up at 10:30 a.m. I sat in the hotel lobby for 2 hours. My hotel kept calling and they said 5 more minutes, 5 more minutes. I waited it out because I wanted to go to Bethlehem. After the tour started, it was better. The guide was great, stops were cool (Bethlehem is much more dirty than I imagined, though). However, I did not like the shopping option. It is one of those stores that is geared to take advantage of tourists. All the prices in US dollar. There were numerous other shops, but we could not go to those.
If they tell you 8:30 a.m. pick-up-I'd go down to the lobby at 8:45 a.m. and I bet you'll still wait a bit.
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