We were surprised to learn just a couple of days before our trip on January 1st that we had to reschedule for a later date on January 2nd. We did this satisfactorily although the office was located in Australia. The concierge at our hotel kindly made the call "overseas" for us.
The bus and bus team (driver and on-board guide were excellent.
The Eiffel tower guide, Jean Paul was excellent, so kind and understanding for all the traveler's needs, concerns and questions. The two course lunch at the tower restaurant was nice and the service was excellent.
The cruise was excellent, and the captain and the attendants were very capable and helpful. The walk from the tower to the dock, including the stairs were moderately difficult as we are a bit challenged. Give yourself 20-30 minutes to cover the distance.
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