This was probably the worst excursion we have taken. Claire, our driver, was irritated that she had been waiting an hour at the ship when we all appeared exactly when our vouchers said to meet. The 12 passenger BASIC van was not comfortable for 11 of us. It was a very uncomfortable ride as the van had no springs/shocks. Several of us were stiff and sore the next day. The van radio was on and Claire talked to the windshield so it was very difficult to hear in the back. She did not have a microphone. When someone asked her to turn down the radio so we could hear her she said, " but, I'm not talking now." and the radio stayed on all day. Healesville was fine although we wandered around as a group trying to find Claire at a BBQ spot where she was cooking. Lunch was basic - good sausages, loaf of bread, 2 small salads and, "if you want something to drink, walk back to the cafe." It would have been nice to know that as we passed the cafe. Time was short so we picked up the Puffing Billy Steam Train at the half way point, missing the famous trestle. Maybe less time at Healesville? The best thing I can say about Claire and this excursion was that she got us back to the ship before it sailed. There has got to have been a better vehicle with a microphone system and a guide that engaged with her people.
Note from Viator
Thank you for your review and we appreciate your feedback. We're sorry to hear that the tour didn't go as expected, and we have contacted our local supplier to remedy the issues raised in your review.
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