Viator were very professional, from the beginning, reminding me to make sure I have my vouchers printed before I left. When we arriving in Krakow I called as I had been instructed to. It was a surprise to hear that we were to be picked up from our hotel for both of the tours, and dropped back there again at the end of the trips, which was wonderful as the weather was not very nice. They even called when they were going to be only a few minutes late. The staff were so nice especially Magda, I think that was her name, we she was our tour leader for both of our tours, we were so lucky she was so friendly and accommodating. This trip was a birthday present for my daughter's 18th Birthday, and she thoroughly enjoyed it, with thanks to the help of a very organised and well run company. I would recommend Viator to anyone who wishes to have stress free professional tours.
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