In last few years, I had used Viator services, traveling to many countries and experienced satisfaction in general. However, during our recent trip to Turkey, the Istanbul tour package arranged by Viator were disgustingly disappointing and miserable. Transfers to and from the airport to hotel were a pain as no one showed up at the airport on our arrival and after hours of strenuous effort in contacting, finally someone showed up. On the day of departure the transportation to the airport arrived hours early, making us leaving the hotel early and long waiting at the airport.
The pick-up times for the day trips were confusing and never on time with incomplete itinerary. The hotel was one of the worst, where people were unprofessional and rude. Inoperable bathroom fixtures ended up with not being able to taking shower on the first day after long air-travel. Small refrigerator in the room was dead and room safe was inoperable during our entire stay. This was the first time ever we noticed most toiletries, etc., were absent and the room service was grossly poor. Now we regret having taken this tour package. We are now seriously thinking of exploring other alternative services towards our future travels.