Read what other Viator.com travelers think about the Anaheim to San Diego Shuttle Service. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
When we booked we were told we would be picked up from Candy Cane Hotel but upon confirming our booking was told that was not possible. Candy Cane were terrific and drove us down to Disneyland to be picked up, After waiting 25 minutes we rang to be told that we were on the wrong side of the road, When we were eventually picked up the bus had been waiting at the hotel for us.Not impressed. But it gets worse. Upon arriving in San Diego we were dumped on the side of the road where the driver picked up a passenger to return to Anaheim and we were left stranded. Luckily the valet from the Sheraton 4 Points hotel rescued us and called taxis to get us to Holiday Inn Express. This is not what we booked for and both couples were about US$35 out of pocket with tips etc to the kindly folk who helped us out. We were very disappointed with the lack of service (what service?) to what was promoted for this shuttle. We will not use this service again there are many more from which to choose.
My only complaint is that when I booked the service to take me from Anaheim to San Diego, I asked that they provide service to the Omni Hotel in San Diego and they stated they did. Well atleast 48 hours before they trip, it was requested to confirm your reservation, but this was through the tour operator---in which they stated that they did not provide service to the Omni in San Diego, so I have arlready prepaid, so I had to be dropped off at another hotel and catch a cab to the Omni---which was an extra expense I did not count on. I think Viator should verify dropoff locations with the tour operator and update their files!
I was very unsatisfied with the Anaheim to San Diego shuttle. It was advertised as a service that dropped off at all Mission Bay hotels but the driver refused to take us to our hotel in the Mission Bay area. Instead he dropped us off at a hotel three minutes away forcing us to take a cab from there to our hotel. When we asked if he could take the extra couple of minutes to just take us to our hotel he claimed he couldn't becuase he had other pick ups to make. We were about an hour earlier getting to San Diego than the site said we would be and I was very disatisfied that he wouldn't take the extra few minutes to take us right to our hotel since it wasn't far off his route. In my opinion that is just horrible customer service. Also the shuttle is advertised as having some narration throughout the trip but our driver didn't say oe word to us the entire drive. So overall I was very dissatisfied with the entire service and would not use this company again!