Bus tour guide did not accompany us due to feeling sick. Glacier tour guide went and she mainly spoke Spanish with a spanish couple on our trip and spent most of her time with them. My crampons did not fit correctly and kept twisting causing me to slide and fall. You need appropriately senior guides who respect all individuals and not ones who are too young and act like juveniles. It ruined an obvious beautiful experience. We paid too well for this guide to ruin it for us and it was our last tour of our vacation. . .