service was on time @ 430 am. Despite it being a shared transport, we were able to get to the airport with time to spare. Would use again and recommend to friends and family!!
Everything was great. Very nice driver, on time, helpful with luggage
I booked the same trips with both Viator.com and New Zealand because Viator still requires you to call super shuttle NZ directly which means international call for me. It is very expensive call and you will need to find out how to call. When you book it directly with it is very easy and half of the price compared to Viator.com for exactly same service.
I emailed them viator.com more than 24 hours to cancel my reservation. I thought I had spent about 2000 dollars with them on different tours for this trip. It should not be a problem for me to cancel my reservation. I got an email back from them telling me the deadline is 48 hours you can not see it anywhere on the voucher . I then call the viator.com directly from New Zealand. I encountered such a resistant for canceling my booking. They will take my 100 if fund and will not refund me at all.
I then called the to cancel my other booking which is the same trip and 50 cheaper was very nice and allowing to cancel my booking with any problem. I got stuck with more expensive booking with Viator.com
I thought Viator.com was good and reasonable until this incident. They are greed and unyielding. Why is can cancel my trip within 24 hours and they can not? It just does not make any sense. It is greedy of the company Viator.com
I would encourage all you travelers to book your hotel to airport transfer directly with and not with Viator.com. They double charge you.
Great and conveninent service as always, shuttle was early. Happy with service.
The shuttle was on time on picking us up at the hotel and got us to the airport on time.
Great service early in the morning.
The shuttle came exactly at the right time.
Recommended for a stress free airport transfer.
The Driver was waiting in the arrivals hall, loaded all our cases into the van and at the airport got a trolley for us and loaded all the cases onto it. Very good service and friendly driver.
They were on time and the driver was very helpful and everything went very smoothly.
Driver was very punctual -- a little early in fact, which suit me fine anyway. Picked up another lady on the way to the airport, and everything was nice and smooth-sailing. Comfortable vehicle.
Good driver and told us a lot about Auckland as it was our first time there.
Driver was on time (5 minutes early), extremely polite and knew best route to get us to airport with traffic. We were the only people in van, so it was like a private service. We arrived at airport with time to spare, so we were relaxed for the next journey of our trip.
This tour was fantastic! Waiheke island was beautiful! Tour guide was very friendly and informative and coach service was in great condition and very comfortable.
Excellent service. On time, friendly and courteous driver. Explained timing and other stops that needed to be made. Could not have been better.
Pity our own Sunbus in Melbourne, Australia, isn't anywhere near as good..