Daniel Marcus ... New Zealand
extremely punctual driver with the guide Asri being a big help in preparing to leave and getting to the airport ontime
Driver was waiting for us on arrival. Polite and friendly service.
They were still building the new International Airport, and it certainly would have been awkward to say the least to find our way around. The people that picked us up were great.
Pick was early and driver's assistant was very helpful. Pleasant and safe drive.
The only criticism I have is upon arrival our transfer was late but apart from that everything else was great.
Other than some slight confusion over the pick-up time all was very smooth. Good guide and driver who entered into interesting conversation.
Would definitely use again.
The service was great. We used this service when we arrived and when we left. Greg, our guide couldn't have been lovelier and he was so helpful. Greg was waiting for us at the airport when we arrived and the car was comfy and airconditioned.
He provided us with some tour information for things to do during our stay - he wasn't pushy at all and he had some great deals. We ended up booking a number of trips with him which we're all excellent.
over priced and after a long journey all that was required was peace and quiet. Not really interested in taking in historical info after a 22 hour flight thanks.
I was very dissappointed with the Hotel to Bali Airport transfer. Firstly the cost was 3 times the going rate, I could understand an uplift to cover your margin, but this was ridciulous. Secondly they arrived late by around 45 minutes, which then meant that we were tight to get to the airport. They told me that the reason why they were late was because of a ceremony, but our experience was that there were ceremonies very day, so it should have been factored in. They then had to drive hastily to get us to the airport and we then had no time to have lunch before the flight. Not happy. I arrived at the airport stressed and in need of another holiday. It would have been better for Viator to use a transfer company local to the hotel, rather than one that is located a one and half hour drive away. I would not book with Viator again in Bali.