The co-ordinator ensured that she was present at my hotel check out process to assist with any complications that may arise, which meant she had to come early using the train to facilitate this. The driver got there on time, and even though it was raining heavy we got drop off at the airport on time, with the co-ordinator again ensuring that the check-in process at the airport was facilitated
Very efficient,the driver was waiting when we landed and the car was comfortable.
Well organised and nice to have a welcoming face at the end of a long flight.
Diane P Australia
Was transferred quickly and efficiently after immigrationcustoms to a waiting air-conditioned car. Very welcome after a long flight.
Valerie S United Kingdom
Excellent, would use the company again. My flight arrived in the very early hours of the morning. I was met by a very nice guy who took my luggage trolley and whisked me off to the waiting taxi.
Leigh J Australia
Great to have someone meet you at the airport on arrival and smoothly and swiftly get you to your hotel.
William S Australia
Our pickup was very good. The name on the board was easy to spot. Everything was very professional.
I had a hard time finding my limo when I arrived at the airport. I had to walk the lobby several times, before finding my representative. The stand that was given was of no help either. The ride was great, and very comfortable, it is just finding the ride at the airport lobby.
Actaully our ride on time but when we had problems confirming our flight, the office transport personell (he phoned in to the office)told us that they had confirmed it and all was well.....when in actuality the flight was delayed 6 hours, meaning we would miss the connecting, flight meaning we should have stayed at the hotel and rebooked next day. Anyway it is our responsibility to confirm flights but we were unable to make contact and relied on the info provided by the transport personell. They either lied or were misinformed, caused us a great inconvenience.
Robyn A Australia
Did not get picked up in the cars as shown but a van. Same happened in Singapore in November 2011. If I knew how cheap taxi's were in both countries before I went I would have used this service as we paid far too much and I also don't like paying per person not per vehicle. Driver didn't know where our hotel was. Should have been researched before picking us up. He drove past it and we had to tell him to stop.
I've ordered a car that look like the one on the ad. but I had a van instead.
The driver and guIde were there when we arrived. The car was very nice. However, The English speaking guy did not share any information on the ride. We could have accomplish the same thing with just the driver. My recommendation would be for English speaking guide to share some information during the hour-long transfer
Very expensive compared to a taxi, and possibly more time consuming as it wasn't there when we arrived at the airport. A taxi meter is safe and a fraction of the price.
I thought that when we arrive at the Airport, it is there already but then the thing is we are waiting for an hour for them but still no show at all. Good that my roaming is activated so I Manage to call and then they told me that instead they gonna pick us up at the Airport upon arrival, they gonna use it REVERSE. which means they will pick us up from the hotel going to the Airport which is upridictable but then we understand and there is nothing we can do about it but accept. Indeed, they apologized for the matter.
A little dissapointed with this one. There was no one waiting for us at the front when we arrived. I had to spend time looking for our representative.
David S Canada
Representative was present upon arrival but was not very helpful. Did not assist with bags or offer any info about destination etc. Van was dirty. Did not sound mechanically sound!
WILLIAM L Australia
Reasonable service. Certainly better that waiting outside the airport for a taxi.
Very rude and unhelpful meeting by woman from Tour East. No help with luggage. She shouted at me all the time. She rushed ahead leaving me well behind on the way to the car.
Very disappointing. Fortunately the car and driver were excellent, but the whole experience ruined by the rude meeting.
Awful service, couldn't find driver had to go to tour desk and wait for them to phone. Left an expensive pair of sunglasses by accident in the car and they denied all knowledge even though the hotel phoned straight away for us.
First, the driver gave us a bad time due to a late arrival...we have no control over air flights. Then they herded us to a waiting point, gathered more people, herded us again, and again. Then began the long process of dumping a bus load off it took nearly 3 hours, and we got dumped down the block
Robert D United Kingdom
Tha car was very old and slow - much dearer than just getting a normal taxi too!