Read what other Viator.com travelers think about the Skip-the-Line: Neuschwanstein Castle Tour from Fuessen Including Horse-Drawn Carriage Ride. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
The tour was exactly as described on the website. Our tour guide picked us up promptly at the designated location. We then had very easy access to the castle tour. What was not described was how friendly and knowledgeable our tour guide was. We greatly enjoyed hearing additional history about the famed King Ludwig 11 of Bavaria and the castle. Our tour guide took us on a walk around the magnificent area before our tour began. The convenience of not having to wait in line to buy tickets, and to have had our tour guide get us around in what could have been a confusing environment, was worth the expense of the tour. The horse and buggy ride on the way down from the castle was an added plus.
It was wonderful being personally escorted to Neuschwanstein, skipping the line, and being shown all the sites around castle without the usual hustle-bustle of popular attractions like that. Our tour guide, Caroline, was great. Very friendly and very knowledgeable. We would absolutely recommend this tour to others.
The guide was pleasant and knowledgeable and good company. However, we did not get the horse-drawn carriage ride back to Fussen because of a bunch of tourists commandeered all the coaches. If you can't guarantee an inclusion, don't advertise it.
Also we did not get the leisurely stroll around Alpensee - as soon as we reached Hohenschwangau we were bundled into the car and returned to Fussen.
In summary, 6 out of 10.
We were picked up at the hotel as arranged and taken to the car park at the castle. Our guide bought the tickets (pre-arranged? don't know.) and we then had to join the queue for the shuttle bus (no skip-the-line here). There was quite a fairly steep downwards walk and then upwards walk to the castle and for someone who struggles with walking it wouldn't be easy - golf type buggies would be much appreciated. Our tickets had allocated time slots for beginning the tour. Our guide did not join us but said she would wait outside - had thought we would be getting a personal tour. The inside of the castle was a disappointment - we did not see many rooms and what we did see was dark and barely furnished. There are many spiral steps to climb so be warned! Our guide was waiting for us outside and led us down a fairly steep road to the donkeys and carts. Then back to the carpark, transfer to the car and back to the hotel. Not quite what I had expected. I had hoped that we would be picked up and then under the sole leadership of our guide until the end of the tour I did not expect to queue for the shuttle bus or to be conducted round the castle in a larger group. However, I would say that our guide was very knowledgeable and pleasant and that perhaps some things were out of her control i.e. tours can only be conducted by people employed directly at the castle. I would rate our guide quite highly (she spoke excellent English) and would book through Viator again but suspect the regulations in place hampered our skip-the-line experience.