On time, polite drivers missed my connection emailed Wendy was no problem changed my pickup time
Catherine F United Kingdom
Our driver was waiting for us on arrival and we had an easy and relaxing ride to our hotel. Pick up again was on time and delivered us to airport in plenty of time despite the heavy traffic.
Driver was on time for both pick up dates and brought me comfortably to my location. Highly recommend this service. Hassle free !
Very good driver speak very little english but very nice and friendly
A guy was waiting for me at arrivals with my name on a sign and whisked me away to my hotel in a nice clean, comfortable car. The company then called me the evening before my departure flight to confirm my return journey to the airport. Again the driver was on time friendly and the car was clean and comfortable.
It is SO much easier and less stressful to organise this than try to figure out public transport/ taxi's etc. upon your arrival at an airport.
Very nice and polite guys! Arrived early at hotel for pickup! Very safe driving. Car was nice. Good people overall! :)
Everything went smoorh on time and corteous. The drivers didnt speak much English but that happens all over China so it didnt really matter for me.
Smooth, everything as expected. I missed my flight and had to reschedule for the next day. Called Viator and they promptly sent me a revised voucher. Based on my experience, I would recommend Viator's services to others visiting from the States.
Dr. Ramesh Rao, Austin, Texas.
I arrived around 10:30 p. at the Beijing airport and the driver was waiting for me outside of baggage claim with my name on a sign. He knew very little English but was very pleasant. Upon arriving at the hotel, he asked the doorman to confirm with me the pick up date and time for my return -- and he was in the lobby waiting for me just as he said he would be for my ride back to the airport. I am so glad I purchased this airport transfer. I know I paid a little more for this service but dealing with surly taxi drivers in Beijing for other short trips proved to be an adventure to see how well they could charge me extra once they knew I was a tourist and did not speak Chinese. I highly recommend this service for a hassle free ride.
Arrangements went like clockwork. Good careful driver. Excellent value for money.
Our daughter recommended using this service but we didn't t know if it would work for us. We are SOLD on Viator and the airport trip was perfect!
Louis S Australia
Driver was waiting for me at the airport on arrival and on the return trip collected me at the hotel at the appointed time.
This is the one Tour that worked well. Frank my driver was top notch, got me to the hotel and back to the airport quick and safe and when he said he would. Real chatty guy, enjoyable hour each way, worth the money to see him standing there after the 12 hour flight, holding a card with your name an not having to worry about how your getting to your hotel.
The drivers were on time and spoke really good English. If this is your first time in Beijing I would recommend to hire this service
Service was great. I had the same driver from and to the airport. He was friendly and gave me some great tips for Beijing. On the way to the airport, he walked me in to the terminal and showed me where to go to check in. While this was more expensive than getting a taxi; it was worth it!
Great service! The driver was there to meet me at the airport with a sign with my name on it. He helped me with my bag into the hotel and confirmed when to pick me up for my departure. He was early on my departure day to take me back to the airport. He was very friendly. He didn't speak very much English, but he communicated with the hotel staff on what terminal to take me to at the airport. If I ever return to Beijing again I would use this service again. Thank you very much. Sara from Chengdu, China and Portland, Oregon
Could not fault at all, the guy picked us up on time even though we were late in. Due to bad weather. The same guy took us back right to the departure through customs. No worrys for us at all. thanks guys
Phillip W USA
Not a lot to really say here. The driver was waiting at the airport when I landed and drove me directly to the motel. He was also on time picking me up from the motel and taking me to the airport. In fact, the service was overall good and flexible. I wouldn't hesitate to use them again.
This pick up from the airport and the return journey a week later went very smoothly. Frank our driver, both times, was very friendly, chatty, helpful and efficient. In fact he rang us the day before we were due to leave to say that our flight number wasn't the flight he had recorded for us. But all worked out well. Would do this again - saves a lot of frustration.
Very good! The flight was 15 minutes delayed, but our driver patiently waited for us; also, helped us with our luggage. He picked us up at our hotel on time.