Christopher R United Kingdom
Very friendly and polite service! Understood exactly what I was saying! Straight to hotel, no problems, apart from the Beijing traffic but expected in major city! Overall good experience!
Fleur F Australia
Great way to get from the airport to city. My flight was delayed a couple of hours and I wasn't too sure what would happen on arrival but my driver was there waiting for me at 1.30am in the morning! The return was organised and went without a hitch, great value and great service.
Daniel K United Kingdom
Everything was good, the car was there on time, and there were no problems.
It is so refreshing to be able to get off a plane and not worry about having to navigate yourself out of the airport, find public transport, suffer a long uncomfortable ride and then search for your hotel. The transfer was decently priced and I would definitely recommend it.
We requested a driver to/from Beijing Intl airport to our hotel in the Hutong. Your website promised an English speaking driver. This man spoke absolutely NO English. However, he was at the airport on time and waiting for us when we got through customs. He also drove us right to the front door of the hotel (which most do not - - - they drop you at the intersection of the roads), and he came in and spoke with the hotel clerk to make sure everyone was on the same page about the return trip to the airport the next day. They were waiting in the lobby when we came down, and dropped us off at terminal 3. Bravo!
The quality of the vehicle and staff were excellant. During my trip we had prearranged airport transfers in Bangkok, Phuket, and Beijing with the Beijing pick up was easily being the best. We accidentally left a book in the car during our arrival pickup and were given the book back during our departure pickup. Can't say enough good things about the outstanding service we received.
Found out upon arrival that the pick up cost was excessive compared to other options available. Next time we'll do a little more research before booking with Viator. Would have preferred if the available options included one way transportation.
Took me a while but enventually found the tour driver on arrival. On my return trip my driver was 30 minutes late due to Beijing traffic and made it just in time for my flight.
As this was my first trip to Beijing, even to China, I could be relaxed about arrival because I knew I was being met. My driver, however, was not outside customs as I expected. I had to call the office, and luckily had enabled my cell phone to work in China so could do that easily. My driver arrived very soon, thank goodness, and was a paragon of good service thereafter. Having now taken a taxi from Beijing to the airport, I would do so again if expense were a priority. A taxi costs $20 less. If, however, total comfort and individual service are more important, then Viator's transfer service is the way to go.
Driver not professional and spoke no english. I used the service for language purposes.
Driver wasn't there at the airport as assured. I was phoned and told later that he had been and I had missed him - I kinda resented the call - he wasn't. The return trip was perfect - advance call - driver 5 mins early - courteous and polite. All well. In two minds wether to use the service again.
I arranged this airport pickup because my flight was arriving at midnight, and I wasn't sure that I could catch a train or bus to central Beijing. When I arrived, nobody was there. After having an information booth call the company, I learned that the driver was held up in traffic, and the company offered to reimburse me the cost of a taxi. This is exactly what I didn't want. For the next hour my taxi driver was basically yelling at me in Chinese, communicating nothing, and clearly upset that he had to drive into the city center.
The drive back to the airport was fine, but I didn't really need that as I had already learned the public transit system.
Barbara G United Kingdom
We arrived in Beijing to be picked up at 2040 and the driver was there to meet us. Unfortunately he did not speak a word of English and did not know where the Hotel was. We had to give him the address and also a map, it took over 2 hours for him to find it. On returning the transport to the airport was in good time and he could speak English. There was a certain question of their viability as official taxi firm as we where asked to say that we were friends visiting as he said that his permit had expired!
Alan L Ireland
I must say this was ridiculously overpriced. Considering taxis are so cheap this was was too expensive. It took 20 mins for the transfer from airport to hotel and cost us 55 euro each way. We got taxis all over the city on our trip and the most they cost us was 5 euro and that was for 30 mins. So I am wondering why they decided to charge us so much for the transfer. There was obviously a reason you could only book a return transfer. Would definitely never recommend this to anyone!
Mardi M USA
Staff was there, but did not speak English. Was talking on the phone and to another person. I had to pull my own suitcase. Only used the service one way because they took my paper work and I did not have a phone number to call to pick up services.