Read what other Viator.com travelers think about the Beijing International Transfer: Airport (PEK) to Hotel Roundtrip. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
The driver was waiting for me as I exited customs at Beijing Airport. He spoke perfect English and signed me up for 2 day trips the following 2 days. The only problem was that the driver who picked me up at the hotel and drove me to the airport did not speak any English and did not drop me off in front of the terminal. He parked his vehicle and proceeded to walk me through the parking lot and terminal building to the ticket counter. I was unable to communicate with him why we were doing this. I would have preferred to be dropped off in front of the terminal building. The walk would have definitely been shorter. I paid for an English speaking driver and was not supplied with one. I think next trip I will take a cab to and from the airport.
Good service even if the driver was trying too hard to be funny.
Smooth airport pickup as well as timely hotel pickup. Driver very friendly and gave a short city introduction while going from the airport. Not full 4 stars as it was a little too pricy compared to normal transport costs in China.
Very friendly and polite service! Understood exactly what I was saying! Straight to hotel, no problems, apart from the Beijing traffic but expected in major city! Overall good experience!
Great way to get from the airport to city. My flight was delayed a couple of hours and I wasn't too sure what would happen on arrival but my driver was there waiting for me at 1.30am in the morning! The return was organised and went without a hitch, great value and great service.
Everything was good, the car was there on time, and there were no problems.
It is so refreshing to be able to get off a plane and not worry about having to navigate yourself out of the airport, find public transport, suffer a long uncomfortable ride and then search for your hotel. The transfer was decently priced and I would definitely recommend it.
We requested a driver to/from Beijing Intl airport to our hotel in the Hutong. Your website promised an English speaking driver. This man spoke absolutely NO English. However, he was at the airport on time and waiting for us when we got through customs. He also drove us right to the front door of the hotel (which most do not - - - they drop you at the intersection of the roads), and he came in and spoke with the hotel clerk to make sure everyone was on the same page about the return trip to the airport the next day. They were waiting in the lobby when we came down, and dropped us off at terminal 3. Bravo!
The quality of the vehicle and staff were excellant. During my trip we had prearranged airport transfers in Bangkok, Phuket, and Beijing with the Beijing pick up was easily being the best. We accidentally left a book in the car during our arrival pickup and were given the book back during our departure pickup. Can't say enough good things about the outstanding service we received.
Found out upon arrival that the pick up cost was excessive compared to other options available. Next time we'll do a little more research before booking with Viator. Would have preferred if the available options included one way transportation.
Took me a while but enventually found the tour driver on arrival. On my return trip my driver was 30 minutes late due to Beijing traffic and made it just in time for my flight.
As this was my first trip to Beijing, even to China, I could be relaxed about arrival because I knew I was being met. My driver, however, was not outside customs as I expected. I had to call the office, and luckily had enabled my cell phone to work in China so could do that easily. My driver arrived very soon, thank goodness, and was a paragon of good service thereafter. Having now taken a taxi from Beijing to the airport, I would do so again if expense were a priority. A taxi costs $20 less. If, however, total comfort and individual service are more important, then Viator's transfer service is the way to go.
Driver wasn't there at the airport as assured. I was phoned and told later that he had been and I had missed him - I kinda resented the call - he wasn't. The return trip was perfect - advance call - driver 5 mins early - courteous and polite. All well. In two minds wether to use the service again.
I arranged this airport pickup because my flight was arriving at midnight, and I wasn't sure that I could catch a train or bus to central Beijing. When I arrived, nobody was there. After having an information booth call the company, I learned that the driver was held up in traffic, and the company offered to reimburse me the cost of a taxi. This is exactly what I didn't want. For the next hour my taxi driver was basically yelling at me in Chinese, communicating nothing, and clearly upset that he had to drive into the city center.
The drive back to the airport was fine, but I didn't really need that as I had already learned the public transit system.