Read what other Viator.com travelers think about the 'An Evening at Charlottenburg Palace' Concert by the Berlin Residence Orchestra. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
The entrance to the concert was difficult to find. We walked all the way around the palace and came in from the rear. The music was good but it was a hot day and the hall was not well aired. Stifling . Uncomfortable.
I think this was good but could have been better. Where to pick the ticket up could be highlighted better at the palace. And the fact that you can't pick it up at the door on the evening was very annoying--it cut my day plans short as I had to make my way there in the day just to pick up the ticket, only to come back a couple of hours later for the show. Musicians were good considering the inadequacy of the room; it is geared at tourists, and if you have all that in mind, I'm sure you will be in for a pleasant evening.
The event was not held in the main hall due to re construction. There were only5 performers and we left at half time intermission as others did. I would not recommed this tour.
The Evening at the Charlottenburg Palace was an amazing experience. The staff were welcoming, the meal exceeded my expectations, and the quality of the concert was outstanding! What completely ruined our evening was the failure of Viator to provide the correct information on the online ticket. We paid for the VIP package, however, this reservation never found its way to the staff at Charlottenburg. They informed us that we could only attend the concert, and if there was room, they would set up a table for us so we could eat the 3-course meal we had already paid for. Needless to say, this presented a very embarrassing situation for us.. In addition, they were going to charge us 35 Euros per person for the meal, again, double charging us. After dinner, the staff presented us with a bill for our beverages only. Luckily the Charlottenburg staff realized that we had indeed paid for the VIP package and provided services accordingly. Based on this experience, we will NEVER use Viator again and caution our family and friends about what might happen to them if they use your service.