21 reviews of Berlin Pass
Read what other Viator.com travelers think about the Berlin Pass. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Reviewed by ILSE M, October 2012
Totally disappointed and not the moneys worth. Had to race front one end of the city to verify the pass then go back to the other end to catch the bus tour, with extra costs. Tourist information staff was rude and did not explain the content of the pass. Very disappionted, and will not take a pass again. Saw more with our own efforts and costs.
Reviewed by Clare A. H, October 2012
Arrived at tour company to pickup the pass. They gave us the pass and when we asked some questions about it they were very rude and said they knew nothing about it because they don't sell it. Once again that was way out of the way to pick it up.
Reviewed by F J C, October 2012
Very hard in fact missed out on on the boat tour and nearly the bus tour. It was not clear from the Mag or littérateur which co to use and 2 of the right bus driver companies said no as we did not have the ticket collected validated. this experience was a complete waste of money to book separate tours would have been much better. I saved nothing just got more and more stressed putting me off my experience in Berlin!!
Reviewed by Joe, September 2012
Very disappointing, could not find Viator office and noone knew who you were. We thought we had a two day hop-on/off bus so we didn't use it much the first day, we got off and walked to sites. The lady giving the tickets said we should have read Page 82, of couse we did not have the booklet until the day we started our pass.
The two Transit tickets came in handy, museum pass was nice and we got to go through many museums, of course we had to walk to them since we did not get bus hop on for two days.
Next time I will make sure you have an office located in the town else I won't use you again.
Note from Viator: Thank you for your feedback!
Please note - Viator is an Online business, meaning that we don't have offices that you can visit in every city in which we sell tours. Directions for picking up your passes will always be listed on your voucher under the "Location" section, with contact information for the Local Tour Operator listed under the "Important" section, in case you have questions, get lost, or need any additional details.
I hope this information helps!
Reviewed by Purna N, April 2012
It was worst ever experience with Berlin pass.
I had to spend close to 50 euros on my own.
Reviewed by Lissa Alaine L, January 2012
My friend and I purchased these prior to our trip to Berlin last Saturday (the 21st of Jan). We weren't happy about our experience with collecting them. Prior to purchasing them, the Viator site says you collect them from the Berlin info store - they don't say which one and we both presume this to mean we can collect from anyone of them as there are several throughout Berlin. It is only when you purchase the tickets do they say exactly which one. This was wrong though and we were told by the Berlin info centre at Hauptbahnhof that it is actually at the Hard Rock Cafe, NOT the Berlin info centre. We go there and the staff just look at us like we're stupid foreigners asking for Berlin passes at a Hard Rock Cafe(!). They sent us away the Berlin info store across the road where staff there tell us that we were in the right place (the cafe) and then send us back there armed with the name of a staff member who can help us. Turns out this person she wasn't told anything about anyone coming in to collect them, she though they were samples. It would help Viator updated their site to say that it’s the Hard Rock Cafe (with a correct address) where you collect the tickets from AND that you ensure staff at the Hard Rock Cafe are trained to receive customers coming in to collect their passes. I don’t normally get upset about these sorts of things but as a foreigner new to a country I rely on a company like Viator to make things like collecting passes easy.
