Extremely prompt and courteous. Would definitely recommend to others.
The shuttle was fine once we realised the office was outside - spent half an hour walking up and down looking for something adjacent to baggage carousels. They need to have better information on their vouchers.
Really good service, telephone support to change return leg of transfer was handled smoothly and shuttle arrived on time, early. Very happy with the customer care. However one mishap on the arrival to Brisbane shuttle to hotel was the drivers lack of checking correct persons who had made the booking, with several separate parties having the same surname due to a convention visit, this meant we were shuffled to a later bus undesirably as all were eager to settle in at hotel late in the evening. Just a small constructive critism I hope received along with a big thank you.
Firstly was unaware where in the airport i had to go to sign myself in for the arranged transfers, yet when this was done the process was smooth and fast. Pick up was dead on time the next day subsiding possible panic. Would use again yet an improvement as stated would be to state what desk to go to in the airport as they do not stand upon arrivals with boards making themselves noticeable.
Not very easy to find information and bus stop place and had to wait a bit. Everything else was ok.
raymond.field United Kingdom
The instructions on the voucher said go to the tourist area instead of the coach booking office when that was located service was excellent.
Brian F Australia
Shuttle on time both ways. No hassle tranfers each way.
Your shuttle service was affordable and punctual. However, you need to tell customers that they're looking for a Coachtrans shuttle rather than a Viator shuttle that no-one has heard of. Secondly, the pick-up point in Brisbane was not from the back of the Treasury Casino in William St. It is in-front of the Treasury Hotel in William St which is about 70 m away. There was some confusion on both accounts which customers need to be aware of.
Spot on. Shuttle was waiting at Airport and walked right into it and travelled to Surfers. Excellent service
Efficient transfer and very good driver who pointed out some of the sights along the way from Airport.. Recommended and also priced well.
Very friendly drivers - but you need a sign at Brisbane Airport stating bus leaves from here. Was very confusing trying to find where the coach left from. Otherwise, very good - drivers on time etc.
Deborah A Australia
Due to airport renovations at Brisbane airport the kiosk to check-in was not easy to find, and even when I found it the word VIATOR wasn't visible at all. On return trip the driver was very prompt and helpful.
Narelle L Australia
This is a very cost-effective way to get from the airport to your Brisbane hotel. It is the second time I have used the service and this time was better than the first, with one way of our round trip being virtually our own private transfer.Our bags were lifted into the trailer by the driver and this made for a stress-free entry to Brisbane for my elderly parents. We greatly appreciated the service and would recommend it to others.
Very good service, on time and friendly. Only issue was that the paperwork given did not specify that I had to book in at the loyal provider's counter. I waited for some time at the customer service counter, as detailed, and had to ring the contact number eventually to find out. This wasn't noted anywhere on the booking confirmation. Other than that - great.
Noel C Australia
Our Shuttle Transfer was on time and the driver was courteous pick up at the Ibis in the morning at 6.30 was just as it should be
Christopher O Australia
Very helpfull drivers and very convenient to access. Droped usoff at the exact spot we needed
Susie H Australia
Always easy to have your transfer booked. A typical minibus transfer. There was a mix up with my return but the company resolved the issue quickly.
Lynette G Australia
The driver that picked us up on our forward trip had no personality and was rather short and abrupt. Several other travellers were not happy either. He did not have the personality to be in a service oriented job. The driver on the return trip was much better.