Read what other Viator.com travelers think about the Brisbane Airport Roundtrip Shuttle Transfer. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Firstly was unaware where in the airport i had to go to sign myself in for the arranged transfers, yet when this was done the process was smooth and fast. Pick up was dead on time the next day subsiding possible panic. Would use again yet an improvement as stated would be to state what desk to go to in the airport as they do not stand upon arrivals with boards making themselves noticeable.
Not very easy to find information and bus stop place and had to wait a bit. Everything else was ok.
The instructions on the voucher said go to the tourist area instead of the coach booking office when that was located service was excellent.
Shuttle on time both ways. No hassle tranfers each way.
Your shuttle service was affordable and punctual. However, you need to tell customers that they're looking for a Coachtrans shuttle rather than a Viator shuttle that no-one has heard of. Secondly, the pick-up point in Brisbane was not from the back of the Treasury Casino in William St. It is in-front of the Treasury Hotel in William St which is about 70 m away. There was some confusion on both accounts which customers need to be aware of.
Spot on. Shuttle was waiting at Airport and walked right into it and travelled to Surfers. Excellent service
Efficient transfer and very good driver who pointed out some of the sights along the way from Airport.. Recommended and also priced well.
Very friendly drivers - but you need a sign at Brisbane Airport stating bus leaves from here. Was very confusing trying to find where the coach left from. Otherwise, very good - drivers on time etc.
Due to airport renovations at Brisbane airport the kiosk to check-in was not easy to find, and even when I found it the word VIATOR wasn't visible at all. On return trip the driver was very prompt and helpful.
This is a very cost-effective way to get from the airport to your Brisbane hotel. It is the second time I have used the service and this time was better than the first, with one way of our round trip being virtually our own private transfer.Our bags were lifted into the trailer by the driver and this made for a stress-free entry to Brisbane for my elderly parents. We greatly appreciated the service and would recommend it to others.
Very good service, on time and friendly. Only issue was that the paperwork given did not specify that I had to book in at the loyal provider's counter. I waited for some time at the customer service counter, as detailed, and had to ring the contact number eventually to find out. This wasn't noted anywhere on the booking confirmation. Other than that - great.
Our Shuttle Transfer was on time and the driver was courteous pick up at the Ibis in the morning at 6.30 was just as it should be
Very helpfull drivers and very convenient to access. Droped usoff at the exact spot we needed
Always easy to have your transfer booked. A typical minibus transfer. There was a mix up with my return but the company resolved the issue quickly.
The driver that picked us up on our forward trip had no personality and was rather short and abrupt. Several other travellers were not happy either. He did not have the personality to be in a service oriented job. The driver on the return trip was much better.
Finding where to take the coach from at the airport is a problem. There are no signs to direct us to where to "check in". We were told that you were the agent and therefore you should tell us exactly which counter to go to. The driver could provide a commentary ride for first timers to Brisbane. Otherwise it is great and on time.
Shuttle transfer very prompt and efficient. Would like more detailed directions on where to find coach transfer office on arrival, as the office is actually outside the terminal. Small complaint, but perhaps could be mentioned on booking.
Great service from the airport to the hotel and was perfectly on time.
On the way back however, it was - and I kid you not - AN HOUR LATER than scheduled. There was another gentleman at the same pick up point as myself and if he hadnt have rang twice after my phone call, I have no idea what would have happened. Fortunately My flight was many hours later, otherwise it would have been very problematic.
Overall 3/5 due to the return journey lateness...could do better next time.
A professional and friendly service, however the driver was late collecting me from my hotel resulting in me arriving just on time for my flight. Also, in initially being driven to my hotel it took 1.5hrs to adventurely be dropped off at my hotel, which was based in the heart of Brisbane.