Read what other Viator.com travelers think about the Brisbane Airport Roundtrip Shuttle Transfer. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Very helpfull drivers and very convenient to access. Droped usoff at the exact spot we needed
Always easy to have your transfer booked. A typical minibus transfer. There was a mix up with my return but the company resolved the issue quickly.
The driver that picked us up on our forward trip had no personality and was rather short and abrupt. Several other travellers were not happy either. He did not have the personality to be in a service oriented job. The driver on the return trip was much better.
Finding where to take the coach from at the airport is a problem. There are no signs to direct us to where to "check in". We were told that you were the agent and therefore you should tell us exactly which counter to go to. The driver could provide a commentary ride for first timers to Brisbane. Otherwise it is great and on time.
Shuttle transfer very prompt and efficient. Would like more detailed directions on where to find coach transfer office on arrival, as the office is actually outside the terminal. Small complaint, but perhaps could be mentioned on booking.
Once we arrived at Brisbane airport we searched for a place with the word Viator. As it turned out, this is not what the travel bus was called. No problem, we looked and found. What was a huge disappointment was that the driver engaged in conversation with a female passenger, continuously knocking Brisbane as a place to live and visit. I love Brisbane, and have been many times. We were made to walk from the Mariott Hotel back to where we were staying, The Mint, apparently as he could not park at The Mint. Certainly wasn't an issue when we were picked up on 27 July for the return journey to the airport by a nice driver.
Just transfers to city and return. Very slow incoming due to flight late arrival and back the driver just dropped me when I asked him for help with my lugagage due to a bad back....not good
The good -The bus service was efficient. The lady driver who picked me up on the return trip was very friendly. The bad - It could have been better if the return trip pick up time was set at the time of booking and printed on the voucher. I had to call the operator company to check the time. The operator company phone number printed on the voucher was disconnected. I had to google to find the right number. The pick up point was a smokers' paradise. The wait was a torture as I am allergic to cigarates.
Unfortunately, the instructions on my ticket did not quite match the reality as there was no Viator driver in the airport, but the kiosk was outside. That said, the girl in the kiosk was brusque in her attitude. Perhaps a better understanding of what it is like to arrive at the airport and find the bus after dark should be something she should experience. Also, she only gave me page one of a printout and I realized when I got to hotel that page two of this printout was a tax invoice to which I am entitled. She did not ask me if I required this. Could you please email me this tax invoice as I require this for my business records. However, there were no problems with my trip from the hotel to the airport. Regards. Christine Turner
The shuttle from the airport was very good and easy to use. The shuttle from the hotel was a problem. Driver showed up 20 minutes late! Caused stress which was not needed!
The arrival was terrible. Your directions advised us to go to the counter opposite the baggage carousels of Qantas and Virgin.
In fact, the counter was a structure located outside, and about 100m along the footpath.
I had to telephone your customer service telephone top find out where to go.
This was an expensive mobile call charge as I was on hold for at least 5 mins, if not longer, before I was even answered.
Then when the lady gace me directions and I asked her to stay online just till I know I am walking to the correct location, she hung up .
I commend the drivers on their courtesy but your directions were hopeless.
We had to wait over an hour for the shuttle to arrive. When it did come, there were too many passengers and had to wait for the next bus to arrive. The return journey was much much better. Bus arrived on time and got to the airport comfortably. Will definitely use again.