Read what other Viator.com travelers think about the Brisbane Airport Roundtrip Shuttle Transfer. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Just transfers to city and return. Very slow incoming due to flight late arrival and back the driver just dropped me when I asked him for help with my lugagage due to a bad back....not good
The good -The bus service was efficient. The lady driver who picked me up on the return trip was very friendly. The bad - It could have been better if the return trip pick up time was set at the time of booking and printed on the voucher. I had to call the operator company to check the time. The operator company phone number printed on the voucher was disconnected. I had to google to find the right number. The pick up point was a smokers' paradise. The wait was a torture as I am allergic to cigarates.
Unfortunately, the instructions on my ticket did not quite match the reality as there was no Viator driver in the airport, but the kiosk was outside. That said, the girl in the kiosk was brusque in her attitude. Perhaps a better understanding of what it is like to arrive at the airport and find the bus after dark should be something she should experience. Also, she only gave me page one of a printout and I realized when I got to hotel that page two of this printout was a tax invoice to which I am entitled. She did not ask me if I required this. Could you please email me this tax invoice as I require this for my business records. However, there were no problems with my trip from the hotel to the airport. Regards. Christine Turner
The shuttle from the airport was very good and easy to use. The shuttle from the hotel was a problem. Driver showed up 20 minutes late! Caused stress which was not needed!
The arrival was terrible. Your directions advised us to go to the counter opposite the baggage carousels of Qantas and Virgin.
In fact, the counter was a structure located outside, and about 100m along the footpath.
I had to telephone your customer service telephone top find out where to go.
This was an expensive mobile call charge as I was on hold for at least 5 mins, if not longer, before I was even answered.
Then when the lady gace me directions and I asked her to stay online just till I know I am walking to the correct location, she hung up .
I commend the drivers on their courtesy but your directions were hopeless.
We had to wait over an hour for the shuttle to arrive. When it did come, there were too many passengers and had to wait for the next bus to arrive. The return journey was much much better. Bus arrived on time and got to the airport comfortably. Will definitely use again.
Didnt realise that i would have to wait for a bus ...nearly 45 mins when if i took the train i could have reached the hotel earlier ..but stll they were good
The prepaid trip gave us peace of mind that at the airport we would have someone to take us to our accommodation. We were able to sightsee on our way to Brisbane City, and the price was reasonable. The drivers were helpful and informative, and the service was good.
I mainly booked on the shuttle because the website stated that we would be met in the airport by the bus driver and this did not happen, resulting in some confusion. We should have been advised to check at the kiosk outside the arrivals area.
It was OK from the airport - but the driver was a little late picking me up from the Brisbane pick-up point.
The web site for booking my transport was not user friendly. Where any detail was omitted it would ask for the information but then delete all the other info that I had taken time to put in (frustrating and 3 attempts later!!). Arrived in Brisbane and helped by friendly staff member who said that the wrong month shows up for our round trip shuttle collection. This was corrected and we received a printout with the time and date highlighted. On the pickup day we waited for half an hour for pick up and then the hotel phoned the shuttle number to find out why we had not been picked up. The reply was that it was booked for the next month!! go figure that. The result was that we came close to missing our international flight.
We would use the shuttle transfer again, however on our return trip to the airport...the drivers could not locate our booking. Thank goodness for the communication between the drivers who problem solved our situation to get us to the airport. Kudos to the employees of Coachtran.
My booking was not in the system of assigned shuttle, but it was managable on site.
We found the driver rude and we had to wait in the rain until he had finished chatting to his mates, this was very disappointing as all the other Australians we met were lovely, sorry to be negative but this driver might loose you some future customers.