2.5 star rating: It was OK, but could have been better 2 Reviews

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  • Location: Cairns, Australia
  • Duration:  4 days (approx.)

Read what other Viator.com travelers think about the 4-Day Cairns and Great Barrier Reef Tour. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.

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2 star rating: It was OK, but could have been better
March 2014

Lousy communication form the organising company mars an otherwise pleasant stay. They didn't leave any notes or reminders at the hotel about pick-up times or options on the cruise. I called them and didn't even bother to inform me about the $150 options on the cruise. Carrying no cash when I go snorkeling (who does), I couldn't do them. I'm the customer, I'm the one paying, I'm the one who must be informed about EVERYTHING. It's not up to me to go phoning God knows who to collect information. Don't bother with this tour on Viator. So yeah ZERO COMMUNICATION is what this company provides. On the last day, my plane was leaving at 12.00. So I was expecting them at around 11.00 knowing the airport was like 6-7 minutes from the Hilton. They showed up at 10.15. Pffff, ended up paying for the cab myself. Apart from the disastrous communication, the excursions were good. Those suffering from motion sickness, please keep in mind the trip to the barrier is long and the sea can get rough. Very nice crew onboard, good food. The rainforest was lovely, Daniel was a great guide, excellent BBQ in the forest too.

From USD $ 655.03

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Tour code: 2230CC11

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