great experience but more more ground time and transport than flying. Only 30 minute flight time. staff excellent and had a good time but a relatively small time airborne for the price.
Too early start for such a short time in the air! Approximately 30 minutes up, pics good but not good value for the money!
Roger V France
The experience was fantastic with a very efficient pilot. Unfortunately we were included in a basket with non English speaking visitors who continued to talk during the pilots commentary and ignored his instructions during the landing procedure. This needs to be reviewed in future.
Great outing! Very exciting and interesting. Don't bother with the one hour trip since much of the time is spent coming down, disembarking and loading the half-hour group.
We were charged an additional $50 for 'insurance' outside of what Viator charged. Those charges were not communicated up front and unexpected. All riders were expected to assist with the packing of the balloon when the ride was complete. If you didn't participate they called you out on it. Very dirty and physical work and after what we paid I felt it was inappropriate.
Note from Viator: As our exclusions state the Civil Aviation Levy of AUD$25.00 per person is not included and is payable direct when you arrive for your hot air balloon ride. We apologize that you were unaware of this exclusion.
A really early start - 4.15am! A long time was spent in preparation with a lot of standing about for us customers. The flight was only 20 minutes and was advertised as 30 - I may be splitting hairs but it is the principle here. I do accept that weather conditions are a factor, but I did feel a little miffed at the short duration of the flight. I was also disappointed that we had to help the organisers pack up, which i was not prepared for. The champagne breakfast was delightful and made up for some of the disappointment of the short balloon flight.
Lisa L USA
Good staff, good breakfast, and neat experience. However, this involves a VERY early wake-up: we were picked up at hotel at 4:45 a.m. Also, you do not fly over any water or reef, it is out in the bush. "Balloon-chasing" just means riding the bus, following the balloon to its landing spot so the next group can get in the basket.