108 reviews of Cancun Airport Roundtrip Transfer
Read what other Viator.com travelers think about the Cancun Airport Roundtrip Transfer. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Reviewed by Randy Y, May 2013
Based solely upon the Viator name and the price, this RT transfer gets five stars. But this RT transfer isn't exactly how it is described on Viator's website.
Viator says - "skip those long airport lines and head straight to your greater Cancun area hotel!" and "you will be met at the airport and be taken directly to your hotel.." Well, moments after I exited the airport, I did manage to find a Best Day (Viator) rep who spoke no English but since I understood Spanish, could understand that I had to go to another location about a hundred yards away to stand in line and speak to another Best Day rep. After my voucher was accepted, I had to stand in another line to get a shuttle. Lucky for me, I was the last person to actually reach my hotel. So what Viator doesnt say is that voucher holders are lined up with other people and then transported to their hotels and certainly not directly.
When I handed the driver $5, he sort of acted like he was expecting more! The next morning, I had to meet with another Best Day rep at my hotel and he was more than 10 minutes late. Moreover his "discounts" on Chitzen Itza tours were actually much higher ($17 more) than what I ended up paying.
To top it off, on my return trip to the airport, the shuttle was late although I was the first to board. Again, although I had a different driver, he was sort of expecting more than $50,000 Pesos!
Despite all my complaints, I might take Viator mainly because I trust the name. But Best Day wasn't exactly up to my expectations.
Reviewed by B and B, USA, March 2013
If this is your first time and you want the convenience of not having to struggle to find transportationm this is defenitely the way to go.
Reviewed by donald m, February 2013
They would have gotten five stars from me except the driver taking us back to the airport was talking on his phone the whole time (which I found rather annoying). I know - petty, petty! They were ready for us at the airport when we arrived. We only had to wait a short time before we were heading to our resort. And we were picked up on time on the return trip. All the important items were right on!
Reviewed by Sanaz F, February 2013
It was very professional. However finding where the vans are waiting for us took a little time.
Reviewed by Sirkka A K, November 2012
I am satisfied. Good advice before the trip. I knew how to act in the airport. I had trouble with the transport back to airport. I supposed I had to call you to verify the transport back. But the girls in phone talked quickly with high voice. Did not went well. Luckily somebody came to my hotel, ok.
Reviewed by Horse, Australia, November 2012
Our transfer transfer to and from Playa del Carmen was reasonably efficient and went without problems. Vehicles and drivers were very good.
Reviewed by Journeys Travel, June 2012
Transfers were well done. Our plane was delayed but we still had someone waiting when we arrived. The only down side to the experience was having to meet with a representative the following day in order to get the vouchers for the return trip. With other companies that was done over the phone which was preferable.
Reviewed by kaza, March 2012
Found it easy to locate the company providing the transfer, staff were friendly.
Reviewed by ANNA K D, February 2012
Reliable, inexpensive and convinient. However, I was told I had to meet the representative at my hotel the day I arrived at 6pm to pick up my return voucher and that is very inconvenient. Additionally, the person did not show up. Otherwise, fine.
Reviewed by Igor I, January 2012
everything was fine. tips are somewhat strange for people that coming from Scandinavia, but i guess that's the way it is
Reviewed by MILAGROS D, June 2011
Our travel in Cancun was great no hassle in Airport transfers. As soon as we arrived the staff greeted us for pick up for our hotel. It was smooth sailing from there up to our roundtrip return to the airport. I would recommend Viator for any tours as well. 4.5