Read what other Viator.com travelers think about the Cancun Combo: Chichen Itza Tour plus Isla Mujeres Dolphin Encounter or Catamaran Sail with Snorkeling. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
An amazing experience!!, and very very good service. However, I would recommend next time informing about the travel distance (hotel area to Chichen Itza) so people can have a better idea how their time it will be distributed. But in general I really recommend this trip
The combo was very good value for the price. We enjoyed the trip to Chichen Itza and the guide did a great job explaining the site. The trip to and from the site is quite long (3 hours each way), so I wouldn't recommend it for anyone with kids. We felt that a little more time at the site would have been nice as the tour only includes the main areas and there was only about an hour for seeing the other areas on your own. The Catamaran Sail was a little disappointing because the boat was overcrowded and uncomfortable. We love sailing tours and typically go on at least one every vacation and this was definitely the least pleasurable. The water was very rough and so the snorkling was less than enjoyable. We did have fun exploring Isla Mujeres by golf cart (extra charge), but it also was a little rushed because we had to get back on the boat to go for lunch. We ended up going back to Isla Mujeres a couple of days later by ferry which runs regularly from the hotel zone, which allowed us time to check out the Maya ruins we missed the first time.
Chichen Itza was nice and highly recommended, as was the dolphin encounter. You are responsible for your own transportation to the dock for the Isla Mujeres boat though, and taxis are quite expensive depending on the location of your hotel. And the tour company never gave us the "bonus" sunset cruise or the airport transportation. Also, don't expect to take any of your own photos of the dolphin encounter as they won't let you. They have professionals taking them and charge you (quite a bit), but they took some real cute ones with our daughter.
Chichen Itza tour was great but make sure you bring water and an umbrella for hot, sunny days, light breathable clothing and comfy footwear. The temple is magnificent and is definitely worth a visit. The tour guide, Carlos, has a lot of information to share so listen and don't worry, there's enough time to take photos after the walking tour and lunch.
We opted for the Catamaran Sail to Isla Mujeres and we loved it. Just be careful if you easily get seasick. For the snorkelling, do so if you are a strong swimmer as currents may be strong on a windy day and if you don't feel comfortable that the boat will sail away as you snorkel, don't go (I didn't coz I feel better if the boat is just a few feet away from me). Plus I heard there wasn't as many fish as you'd imagine (unless it was one of those bad days). There will be entertainment on board, and drinks. We thought the time on Isla Mujeres wasn't enough especially if you want to explore but if just downtown and shopping, it's sufficient. Note though, golf cart rentals may be cheaper on the island itself than from the guy offering it on board. Overall, recommended!! :)
I enjoyed my trips except that after the Catamaran boat trip and return, I was not picked up from the pier and dropped back at the hotel... I had to look for my own transportation. I had used your company before and I am worried now.
Great trip the guide Carlos was very knowledgable.
It would be good to know up front that there are additional costs to pay to enter Chichen Itza which are not included in the price.
Chicken Itza was beautiful as was the Cataraman/Snorkelling excursion. Maybe because this was a 'new' tour a few things need to be addressed.
1. The 1-800 number that you need to call to take advantage of the hotel pickup/dropoff and confirm the tour can't be called from Mexico! We found the tour operator and our hotel concierge called the local number to make our arrangements (the local number is not on the voucher).
2. Pick up was on time and drive to Chicken Itza from Cancun was close to 3 hours. When we arrived we were supposed to be met by a guide who apparently didn't show up. After a little confusion we were added to another tour group. We were the only two on the tour who didn't have a ticket so we had to go back to gate to purchase (we knew the tickets weren't included but thought the guide would have that arranged).
3. Pick up for Cataraman/Snorkelling tour went smoothly, the tour was lovely. Our biggest issue with this tour was after we arrived back. The boat unloads passengers at the dock (around 5 o'clock). There was no one there to drive us back to hotel and there was no one there to ask either. The transportation company is not affliated with the tour outfit. We walked back to where the van had dropped us off in the morning, walked for a bit, looked for anyone from either the tour company or transportation company but we were stranded. We ended up taking a cab back to hotel.
I'd like to reiterate that the tours themselves and all the people we dealt with were nice, but the coordination of this tour needs some serious work.
Note from Viator: Thank you for your feedback! We appreciate you taking the time to let us know about your tour experience and will address your concerns with the tour coordination with our local supplier to ensure the best possible experience for our future clients! However, please be aware, the local tour supplier's number can always be found on each of our vouchers in the blue box marked "Important." Viator also has a number of phone lines that may be used internationally that does not require customers to call our 1-800 number. Again, thank you for traveling with us and we wish you Happy Travels for the future!
I generally enjoyed both tours. However there were a few details which bothered me. I assumed that the entrance fee to Chichen Itza would be included in a Chichen Itza Tour but it isn't. It would have been nice if the tour operator would have pointed this out when setting up the hotel pick up on the phone in order to take enough money on the trip. The confirmation of the hotel pick-up also took more than 30 minutes on the phone which was expensive and annoying.
The dolphin encounter was a great experience but the organization was horrible. There was no one from the tour operator at the ferry terminal to answer general questions or tell one where to go to check-in for the tour. The encounter includes some time with a dolphin in the water but it isn't a swim with a dolphin. If you wish to do it you have the chance for an upgrade for an extra fee at the beginning of the tour. They also don't allow you to take photos during your encounter. So if you want a memory of your dolphin encounter you can buy their photos for US$25 per photo which is simply ridiculous.
Both trips are worth doing but the cost of them ends up a lot higher than what you pay here.