Read what other Viator.com travelers think about the Cancun Combo: Chichen Itza Tour plus Isla Mujeres Dolphin Encounter or Catamaran Sail with Snorkeling. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
I enjoyed my trips except that after the Catamaran boat trip and return, I was not picked up from the pier and dropped back at the hotel... I had to look for my own transportation. I had used your company before and I am worried now.
Great trip the guide Carlos was very knowledgable.
It would be good to know up front that there are additional costs to pay to enter Chichen Itza which are not included in the price.
I generally enjoyed both tours. However there were a few details which bothered me. I assumed that the entrance fee to Chichen Itza would be included in a Chichen Itza Tour but it isn't. It would have been nice if the tour operator would have pointed this out when setting up the hotel pick up on the phone in order to take enough money on the trip. The confirmation of the hotel pick-up also took more than 30 minutes on the phone which was expensive and annoying.
The dolphin encounter was a great experience but the organization was horrible. There was no one from the tour operator at the ferry terminal to answer general questions or tell one where to go to check-in for the tour. The encounter includes some time with a dolphin in the water but it isn't a swim with a dolphin. If you wish to do it you have the chance for an upgrade for an extra fee at the beginning of the tour. They also don't allow you to take photos during your encounter. So if you want a memory of your dolphin encounter you can buy their photos for US$25 per photo which is simply ridiculous.
Both trips are worth doing but the cost of them ends up a lot higher than what you pay here.