Read what other Viator.com travelers think about the Cancun Underwater Museum. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
The guides were very attentive, making sure we all had water during the trip there and back. They also gave a great tour of the museum and were able and willing to answer any questions we had.
The water was very choppy/wavy when we went out to snorkel that day, but the boat crew made it feel very safe and they were very professional/fun overall. Although we only saw a very small part of the museum, the fun, exciting and dizzying boat ride back made it worth the trip!
Something different and fun, we saw fish, natural coral and formations, as well as the statues. It was only us and one other family so it was a very personal tour, the boat met us at the last statue so we did not have to swim too far at the end. I would recommend as a quick excursion that does not take your entire day or leave you exhausted.
The speed boat ride out to the museum was really fun and more like an amusement park ride than a quiet boat ride. The water was rougher than I expected but the guide was excellent at keeping us safe and all together. I really appreciated that he clearly pointed out each installation on the tour so we were sure to see it. I recommend this for anyone who enjoys snorkeling and is looking to do something a little different.
I really enjoyed the staff on the boat. However, I never did actually SEE the statue exhibit!! I only saw one "person" statue......and one car statue. And, that was all. I WAS with the rest of them and was within 10 feet of the leader. At the time, I thought we would be boarding the boat and going to another place to view the museum. So, I was VERY surprised to find out that I'd missed the museum. Please urge the staff to better direct the people when in the water, as I don't think I was the only one who missed it.
Disappointing, you only get to see 2 parts of the museum, I was expecting to see a LOT more than this. It is not what was advertised. The speedboat ride was fun but overall I was very disappointed in this
First we stopped at another location to look at fish. We were probably there 30 mins - most of that time we were waiting for everyone to get off the boat. And about 3 other boats came at the same time and dropped off people in the same spot. Most of the time we spent trying to figure out which group was ours because every boat had a group leader saying "over here! over here!". We spent maybe 10 mins in the water when we got to the museum and had to hold on to a rope the whole time. The statues are pretty far away from the water and so it's hard to see much detail. It just looked like a whole bunch of statues that looked like people dumped together in one spot - at least that's all we got to see. I thought there would be much more and more spread out and closer so we could take better pictures. In all, the actual boat ride was probably the best part of the excursion.