Kimberly A USA
All in all this trip was quite enjoyable. The boat was clean and a lot of fun. The crew was upbeat and quite friendly. Our tour guide for Tulum, Erik, was very knowledgeable and made the tour enjoyable. Sugar was very fun on the boat and made sure everyone got drinks and was enjoying themselves. The only complaint I have whatsoever is with regard to the snorkeling portion of the trip. They anchored the boat and took us all in the water. They told us to stay together as a group. However, the spot they took us to snorkel was VERY far from the boat. I am an excellent swimmer and I had quite a bit of difficulty getting back to the boat from the spot where we snorkeled. I was not the only one who complained about this or who had difficulty swimming back. I would recommend they park the boat much closer to where the people will swim and snorkel to make it a little safer. I do not think I was ever more concerned about drowning than I was that day, which took some of the fun out of this excursion.
Catamaran was beautiful and the staff were super pleasant and knowledgable - they obviously love their jobs! Food was good and tour of Tulum was just right in terms of length and content - only complaint is that the organizing company wasn't easy to reach and their representative seemed a bit confused so it took a couple of tries to get it all ironed out, but everyone was very gracious and apologetic for the confusion...we would take this excursion again!
Very nice experience! A way to be on the beautiful waters of the Carribbean, see how the sea and land meet in this part of the world, experience the famous beach at Tulum, plus visit the ruins. Eric et son famille were top notch tour leaders. His crew, especially the muy energetico Sergio, were attentive and fun-loving. Snorkeling was an adventure. The lunch was excellent.The boat was spotless. I especially appreciated Sergio's ability to gauge the type of experience each person wanted to have, so that he was jumping enthusiastically up and down on the trampoline-like netting with the children, dancing with the middle-aged women, leaving us alone to enjoy the views and the quiet of the water. Eric was wonderfully knowledgable about the Mayan culture and was an excellent guide at the Tulum ruins. My only recommendation would be to dial down how much they push the open bar and availability of alcohol. Not everyone drinks, and not everyone is there to party. Would also encourage Viator to explain on the tour description that this marina is 1.5 hours from Cancun's hotel zone. I ended up renting a car and driving there because that cost pennies compared to what would have been a $200 round trip taxi ride. Still, a very enjoyable day with a capable and experienced crew. Merci, y gracias.
Liked it quite a bit and the crew was quite accomodating while on the boat. Only issue was they hit us up for an extra 250 pesos for a ride back to where the tour started. We had no other options since Tulum is a 30 minute drive from where the Marina left from. Thought that price was included. Snorkeling was great as was as the tour of the Mayan ruins
Directions were not accurate. It showed a marina in cancun, but it was actually 11/2 hours away in playa de Carmen. That being said once you find it it was great
This tour never happened!! Viator told us to call but when we got to Mexico the number was wrong!! Then we asked them for help and told them we need a number to call from Mexico and they responded with the same wrong number!! Now they won't return any of my emails!!! Never again!!!